Accessibility Statement
This is the accessibility statement for Newil&Bau’s website, newilbau.fi, created on June 1, 2025, and updated on June 23, 2025.
In this statement, we explain the accessibility of our digital services, any known accessibility issues, and how you can provide feedback if you encounter any accessibility-related concerns on our website.
The website largely meets accessibility requirements
The newilbau.fi website is subject to the Finnish Act on the Provision of Digital Services (306/2019), which requires compliance with the accessibility criteria at levels A and AA of the Web Content Accessibility Guidelines (WCAG 2.1). This service largely meets these requirements.
The accessibility of the website has been evaluated by professionals responsible for Newil&Bau's digital services. All critical issues found have been fixed. We also use automated accessibility testing during site updates.
Content or sections that are not fully accessible
Some parts of the website do not yet fully comply with the accessibility requirements. Known accessibility issues are listed below:
- (WCAG 1.3.1) Some attached files, such as old RS materials for previously completed development projects, contain issues that hinder screen reader usability (e.g., missing document structure or incomplete heading hierarchy). These materials can be reviewed with a sales representative in person or over the phone if needed.
- (WCAG 3.1.1) Some pages contain content in a language different from the page's defined language because certain content is still being translated. Examples include sustainability and recycling guides currently available only in Finnish.
- (WCAG 3.2.4) Some links on the website open in a new tab or lead to a PDF file without prior warning. These links typically provide additional information for the user.
- (WCAG 1.4.1) On some pages, links within text or elements resembling buttons are indicated only by color and subtle bolding, which does not provide sufficient visual cues for all users. This may cause difficulties especially for users with color vision deficiencies or those using screen readers. We are aware of this issue and are working to improve the visual distinction on the site so that links and actions can always be recognized through means other than color alone.
- (WCAG 4.1.2) Some interactive elements on the site (e.g., menu buttons or tabs) lack technical descriptions for assistive technologies. These may be missing attributes that inform users of the element’s current state.
- Customers who have reserved or purchased an apartment can personalize their home’s interior and materials using our digital tool, N&B Studio. The tool is accessible to visually impaired users, but the experience can be challenging due to the highly visual nature of some personalization options. We offer all customers the option to personalize their home together with our sales team either in person or over the phone. This support includes assistance with exploring available options and making selections. For visually impaired users, we particularly recommend this supported approach, as it also allows for tactile exploration of materials and better understanding of the future home’s usability. In such cases, please contact our customer service to schedule a personalization session.
Content not covered by the legislation
- Maps that are not intended for navigation purposes
- Live video or audio broadcasts that are not recorded or stored for replay
Give Feedback on Accessibility
We want our website to serve all customers equally, including those with specific accessibility needs. That’s why we welcome feedback on any accessibility issues you may encounter.
If you find usability problems, unclear content, or other accessibility shortcomings on our site, please let us know using the feedback form or by email.
Submit accessibility feedback via form
Submit feedback by email
You can also send feedback via email to: hello@newilbau.fi Please use the subject line "Accessibility Feedback" and include the following in your message:
- A description of the issue
- The page where you encountered the problem
- What device and/or assistive tool (e.g., screen reader or keyboard navigation) you were using
- Your contact details and how you’d prefer us to respond to your message
Reviewing and handling of accessibility feedback
Accessibility feedback regarding newilbau.fi is handled by Newil&Bau’s Platform&Marketing team, which is responsible for web development and site content. We will respond to accessibility feedback sent via methods described above within 14 days.
Enforcement Procedure
If you are not satisfied with the response you receive or receive no reply within two weeks, you can file a complaint with the supervisory authority. Their website provides guidance on how to submit a complaint and how it will be handled.
Supervisory authority’s contact details
Finnish Transport and Communications Agency Traficom Digital Accessibility Supervision Digital Accessibility Supervision Unit P.O. Box 320 FI-00059 TRAFICOM
Tel. (switchboard): +358 29 534 5000